Richard Thomson, MP for Gordon Constituency, and Huntly SNP councillor Gwyneth Petrie have welcomed a response today (Thursday) from Hermes Parcels setting out how they intend to deal with the backlog of parcels to be delivered to the Huntly area.
Hermes has advised that they have now brought in four additional contractors as well as experienced couriers from other areas.
It is understood that many people in the town have been expecting parcels for the last week, but not receiving them, and not receiving any updates from Hermes who are claiming they’re “trying to find them”.
Commenting, Richard Thomson MP said:
“Delivery staff will be working hard at this time of year so I’m very pleased that Hermes have responded positively to my approach, prompted by local councillor Gwyneth Petrie who alerted me to this issue.
“There does seem to be a particular issue in Huntly with a considerable number of parcels awaiting delivery so I trust that these arrangements will be welcomed and that we start seeing an immediate improvement in service.”
Huntly, Strathbogie and Howe of Alford SNP councillor Gwyneth Petrie added:
“This is good news but I understand there are over 3000 parcels awaiting delivery locally so this will be a huge undertaking for the staff involved, who I am sure will do their best.
“Hermes as a company perhaps need to look at their contingency arrangements on the ground so that issues like this do not occur again in the future.”
Helen Barker, Head of Public Affairs at Hermes, responded to Mr Thomson’s approach saying:
“Our couriers and staff are working hard to resolve this. Anyone who is concerned about their deliveries should contact their retailer/seller in the first instance, who will in turn contact Hermes if required.
“Yesterday we brought in four additional contractors to ensure parcels are delivered and clear the backlog which has arisen over the past week. We have also brought in experienced couriers from other areas to help.
“I do apologise for the ongoing inconvenience, but we are working hard to ensure all parcels are delivered as quickly as possible. Your constituents should notice a difference in service over the coming days.”